Kelly Pollard - Navigator Resume

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CIW logo link to CIW

Kelly Pollard Mobile Phone (215)380-4938
1090 Seaking Drive Home Phone (215) 957-0890
Warminster, PA 18974 E-mail:

Objective Technical Training Certificates
Qualifications  Classes Taught Education
Computer Skills Work History Interests

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To contribute a diverse array of ideas, talent and skills to make your business the best it can be.


Recently achieved Certified Internet Webmasters Certified Instructor (CIW CI) and Microsoft Certified Trainer (MCT) status....

  • Certified by Certified Internet Webmasters (CIW).
  • Microsoft Certified Systems Engineer (MCSE)
  • Able to grasp new computer systems and languages very quickly.
  • Excellent written and verbal communication skills.
  • Create and present professional image of an organization and its services.
  • Efficiently utilize both time and resources.
  • Understand new ideas and technical concepts quickly, converting these into meaningful results.


  • 15+ years end user experience, 6 years technical hardware experience, 4 years web development
  • Operating Systems
    • Dos 5+, Win3xWin95/98/NT4 (server and Workstation), and Windows2000 Server/Pro
  • Software
    • Master at IE, IIS, Word, Excel, Access, Project, and Power Point.
      Proficiency in MSWorks, Word Perfect, Quattro Pro, and Page Maker.
  • Web design
    • Master at: Dreamweaver, Ultra Dev, Flash, Fireworks, HTML 4, Textpad, ASP (VB Script), Cold Fusion, Javascript, DHTML, CSS, Photoshop, Front Page 98/2000, and web optimization of graphics.
      Proficient in: , Director, Shockwave, Authorware, Visual InterDev, Net Objects Fusion, Page Mill, and Homesite.
      Some exposure to: Image Composer, Debabilizer, and Paint Shop Pro.
  • Hardware
    • Motherboard, CPU, Sound, Video (accelerators, capture, RAM), NIC, Cabling, Hub, Scanner, Printer, RAM, Hard/Floppy/CD-ROM/Tape drives, Digital cameras, and peripherals.


Managing Multiple Projects, Objectives and Deadlines

Business Writing & Grammar Skills Made Easy and Fun 5/02
The Conference on Web Site Development and Design 5/02
The Hands-On Web Site Workshop 5/02
Windows 2000 Network and Operating System Basics 11/01
A+ Certification � Core Hardware and Operating Systems 10/01
MS Project 2000 10/01
Photoshop Users' Conference
Conflict Management Skills for Women
Coaching and Teambuilding Skills for Managers and Supervisors
Managing Multiple Projects, Objectives and Deadlines
Windows 2000
CGI (Perl)
ASP Advanced 2/01
XML intro 12/00
Dreamweaver 10/00
The Web Development Cylcle 8/00
Introduction to Object Oriented Design 8/00
Photoshop 8/00
ASP 8/00
XML 8/00
Javascript 7/00
Introduction to Macromedia Flash 5/00
Implementing and Supporting MS Exchange Server 5.5 3/00
Design Methodology and Technology 2/00
HTML Fundamentals 1/00
Beginning and Advanced Internet Business Fundamentals 1/00
Networking Fundamentals 1/00
System Administration for Microsoft SQL Server 7.0 11/99
Train the Trainer 6/99
Creating & Configuring a Web Server using MS Internet Information Server 4.0 6/99
Supporting MS Windows NT 4.0 Enterprise Technologies 4/99
Supporting MS Windows NT 4.0 Core 3/99
Internetworking with Microsoft TCP/IP 3/99
Administering Windows NT 4.0 2/99
Networking Essentials 2/99
PC Repair and Troubleshooting 1/99


13 years experience as a network engineer.
4 years experience as web designer/developer.
2 years experience as a Trainer for the below:

Some on PC and some on Macintosh

A+ Certification � 5day
Access 2K Level 1
Access 2K Level 2
Access 2K Level 3
Access XP Level 1
Active Server Pages, Level 1
Active Server Pages, Level 2
Adobe Photoshop 6 Color Correction and Printing
Adobe Photoshop 6 Level 1
Adobe Photoshop 6 Level 2
Animation Primer: GIF Animation
Cascading Style Sheets
CGI / Perl Scripting
Cold Fusion, Level 1
Cold Fusion, Level 2
Cold Fusion, Level 3
Design Fundamentals
How to Design Attention Getting Brochures, Catalogs, Ads, newsletters and Reports Seminar
The Secrets of Great Graphic Design 2-day Workshop
Dynamic HTML
Excel 2K Advanced
Excel 2K Charting and Organizing Data
Excel 2K Worksheets
Excel XP Worksheets
Getting the Most from Microsoft Excel Seminar
Front Page 2K Advanced
Front Page 2K Intro
Graphic File Formats/Scanning Fundamentals
HTML Level 1
HTML Level 2
HTML Workshop 1
HTML Workshop 2 and Web Publishing Workshop
Internet Explorer 5.5 Intro
Internet Fundamentals
Internet Information Server 4 � Installation and Administration � 3 daysIntro to Web Server Administration
JavaScript, Level 1
JavaScript, Level 2 Macromedia Dreamweaver 4, Adv.
Macromedia Dreamweaver 4, Intro
Macromedia Fireworks, Level 1
Macromedia Flash 5 Advanced
Macromedia Flash 5 IntroOutlook 2K Level 1
Outlook 2K Level 2
Outlook XP Level 2
Power Point 2K Intro
Programming Fundamentals with JavaScript
Project Management for the WWW
Special Topics Seminar
TCP/IP � 2 days
Web Design & Development-The Web Project Approach
Web Graphic Design, Level 1
Web Site Analysis & Redesign
Web Studio
Web Workshop
Windows 2K Active Directory Design � 3 day
Windows 2K Installation and Administration � 5 days
Windows 2K Intro
Word 2K Advanced
Word 2K Level 1
Word 2K Level 2Web Server Administration


Arranged by type of employment

Instructor, CompuMaster / SkillPath Seminars, 9/01 - Jun 03 (Contract PT)

I instructor-led, hands-on training, seminars up to 150 attendees, conferences up to 3000 attendees, on-site classes, 30+ topics, continental and international travel, customized curriculum, sale of books and other materials.
Mentor, Private Clients, 1999 - Present (Contract PT)
One-on-one training and mentoring, Office applications, database integration, web related technologies, e-commerce, website usability and testing, navigation, design issues.
Instructor, The CHUBB Institute, Sep 00 ~ Aug 01 (Contract PT)
Instructor-led, hands-on training, tutoring, accredited curriculum, 5 topics, adult students, aiding in development of new curriculum.
Instructor, Berkeley Computer Training, Jul 00 ~ Aug 02 (Contract PT)
Teaching web related technologies including Photoshop and web Scripting, up to 12 adults, conducting customized workshops, accredited curriculum, creating visual displays to illustrate key concepts, network setup, materials preparation, classroom security.
Instructor, CHI Institute, May 00 ~ Jun 00 (Contract PT)
Teaching Internet Information Server 4, overview of the TCP/IP suite, class of six adult students, computer setup, materials preparation, classroom security, final testing, called in at the last minute to teach on a non-standard schedule (Saturdays), Tools used: electronic test generator, overhead projector, tact

Web Design, Development and Networking----------------------------
Web Designer, TwinRidges Landscaping Aug 01 ~ Present (Contract PT)

Full life cycle development, 6 page online brochure-type website, planning, images, navigation, content, scripting, testing, training in use of graphical landscaping software, Dreamweaver, Photoshop, JavaScript.

Web Site Developer, Feb 01 ~ Present (Contract FT)
Full life cycle development of an 800+ page Online Yellow Page Directory, planning, images, navigation, content, scripting, testing, client sites, Site is currently under redesign into a database driven, e-commerce enabled dynamic web centerpiece, Dreamweaver, Flash, Photoshop, JavaScript, VBScript, ASP.

Web Site Developer, 1998 ~ Present (Contract PT)

Redesign of website, product photography, ordering page, currently acting as consultant for latest upgrade project

Intranet Developer, Rohm and Haas May 01 ~ Jul 01 (Contract PT)

Collaborating with department head on needs assessment, content placement, and design preferences, creating a 100 page department intranet, art, navigation, layout, forms, templates, flyers, mock-ups.
ASP/ActionScript Programmer/Illustrator,Quadnet Communications, Inc.. 2/01 - Jun 01(contract PT)
Creation of Database driven automatically generated 3-page customer web sites, database driven customer mirror sites, graphics and navigation for the Quadnet website, Flash-based CD-ROM for distribution of ISP software, back-end Integration of existing payment processing/billing database system with this ISP website -enabling greater customer interaction with the site, mock-ups, demos, visual displays to illustrate key concepts, Dreamweaver Ultra Dev, Flash, ActionScript, Director, Fireworks, Photoshop, VBScript, ASP, SQL server, JavaScript.

Web Designer, YMCA, Feb 01 ~ Feb 01 (Contract PT)

Flash animated splash page, navigational system using Flash and XML, Java Script, Mac versions of: Photoshop, Image Ready, Fireworks, Dreamweaver.

Webmaster, Technomic Publishing Company, Inc., 6/00 - 7/00 (Regular FT)

Planning and installation of first Windows 2000 Server in the company domain including: Office 2000 and Development Tools, SQL Server 7, IIS 5, Source Safe, Visual Studio, Site Server Commerce Edition, patches, service packs, All this on a P3 700 LAPTOP!, maintenance of B2B site, adds and changes to the existing site, conducting needs analysis for the new web site, redesign of the existing web site and several sub-sites, including graphics, navigation graphics, templates, demo pages, mockups, creation of website for new FlavorWorks CDROM (software program), Visual InterDev, Notepad, Photoshop, Acrobat line of products, Office 2000 Suite.

Power Point Designer, Progressive Information Technologies, Inc. 5/00 - 6/00 (Contract PT)

    Assisting in creation of Industrial Safety Computer Based Training course for SOCMA, designing Power Point slides to provide uniformity of course look and feel; adding and creating clip art, animations and general formatting. Major tools Used: Power Point, FTP, Photoshop and Image Composer.

Exam Validator, (Contract PT)

�Testing the test�, aiding in creation of an exam for the Apache server platform, reviewing questions and answers for web based exams, providing comments and change requests.
Lead PC Technician, Computer Solutions 8/95 - 11/95 (Regular FT)
Custom building computer systems including hardware (empty case up) and software installations, successfully performing upgrades and repairs - developing excellent troubleshooting skills, assistant to CEO, forecasting project completion dates, facilitating project completion by prioritizing tasks, organizing inventory of spare parts and constructing working systems which were made available for sale to clientele-- increasing total company assets by 2% instead of the loss associated with the disposal of those old parts
System Engineer, Network Administrator, Webmaster, Pollard's Landing 12/87 - Present (Own Business)
Building PC clones, installing and troubleshooting networks and software, resolving compatibility issues, Webmaster for company site and client sites, System Engineer and Network Administrator for a 10-node intranet, client website design and management, ran a gaming network for sailors based on NAS Point Mugu, CA, customer service, accounting and billing, marketing, monthly newsletters and all promotional materials, inventory, Win95/98/NT (Server and Workstation), Ethernet, Hub, TCP/IP, DHCP, WINS, DNS, InoculateIT, hand coded HTML, Photoshop, Paint Shop Pro, the GAMES!!! (Too many to note here)

Administrative and other types of experience-------------------------
Service Clerk, Albertson�s, Aug 04 ~ Dec04 (Regular PT)

Greeted every person in the store with a smile, quickly bagged purchases and assisted customers to with their items placing them into their vehicle, maintained lot and rounded up shopping carts, returned items and restocked shelves, maintained floor, restroom, and outdoor area cleanliness, sanitation, and safety.

Clerk, JoAnn Fabrics, Apr 02 ~ Aug 03 (Regular PT)

Quickly and accurately measured and cut customer purchases to fit their needs, friendly and courteous cashier, restocked shelves to keep most frequently purchased items readily available, counted inventory to track shrink, taught crafting classes adding a personal touch to each customers experience at JoAnne Fabrics

Administrative Assistant, Adecco ~ Sirius Computer Solutions Mar 00 ~ Apr 00 (Contract FT)

Used Lotus Notes e-mail for intra-departmental communication, answered phone in a professional manner and sent faxes for department heads, in-charge of daily backup of the company server ensuring against critical data loss.

Editor, Primary Staffing ~ Fuller Company Mar 00 ~ Apr 00 (Contract FT)

Reformatted the company ISO 9000 Procedural Manual for easy reading while maintaining the required structure, created a method of easy reference i.e. web links on each computer desktop

File clerk, Adecco ~ Ross Insurance Agency Feb 00 ~ Mar 00 (Contract FT)

Quickly and accurately collected and delivered files back and forth from filing rooms for 8 insurance agents, maintained 3 rooms full of filing cabinets

Receptionist, Abel Temps ~ The Horst Group Jan ~ Feb 00 (Contract FT)

Received incoming calls on a 10-line system in a professional and courteous manner, creatively updated daily Power Point show which was visible in the entryway to the building, welcomed everyone who entered the building, accurately maintained a guest logbook, properly issued and recovered badges for every visitor

Administrative Assistant, Manpower ~ Armstrong World Industries Dec ~ Jan 00 (Contract FT)

Assistant to Director of Personnel Department, processing new hires, moves and terminations, coordination of office space, computer equipment, cellular phone, business cards and signature cards, Lotus Notes DBA, filing, action items

Customer Service Representative, Adecco ~ AT&T Wireless Services, Nov ~ Dec 99 (Contract FT)

Assisted customers in selection of hardware and calling plan to best suit their individual calling needs, received and applied payments, reactivated phone services, processed phones needing repair or replacement

Administrative Assistant, Manpower ~ Elizabethtown College Oct ~ Nov 99 (Contract FT)

Assisted the Chair of Communications Dept. in all daily activities as well as 5 other professors, conducted Internet-based research to find and order appropriate materials for the department library, used MS Word to retype and format handwritten materials, processed interdepartmental mail, ordered office supplies for the entire department, directed and tracked time for 9 student workers, Imac

Breakfast Manager, McDonalds 3/88 - 2/93 (Regular FT)

Managed and supervised 27 people, scheduled day shift, prepared and presented group and one-on-one training sessions, developed, implemented and managed special promotions, control of large safe, created noon deposits, proven ability to provide excellent customer service


CIW-CI 1/01
MCT 12/00
MCSE 7/99
MCP+I 7/99
MCP 5/99
CIW Foundations 2/00


  • Web Development Track, Berkeley Computer Training Institute, 5/01
  • MCSE+I track, CIW Certification, New Horizons Computer Learning Center, 2/00
  • Train-the-Trainer course, New Horizons, 6/99
  • PC Upgrades and Repair, ICS, 6/99


  • Internet based research
  • Subscriber to TechNet
  • Beta Tester for Microsoft Corp.
  • Education 100% self-financed attending classes at night to complete coursework.
  • Good working knowledge of spoken French and Spanish.
  • Through the study of music I have developed an attitude of dedication to a project and a lust for learning and trying new things.
  • I was the lead trumpet in a top competing band of over 120 voices and in an intimate jazz band. This leadership role enabled me to set the tone for many of our engagements.
  • Self-directed course of study in ASP, VB Script and life.
  • Internet based research

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